Our Managed IT Services are designed for organizations that depend on technology to operate reliably and securely, without the burden of managing IT internally.
We take ownership of your day-to-day IT operations, including user support, system monitoring, security, backups, and ongoing improvements. This allows your team to stay focused on running the business instead of troubleshooting technology.
In practice, this means issues are identified and addressed proactively, downtime is reduced, and your technology evolves alongside your organization rather than reacting to problems after they occur.
Managed IT is a strong fit for organizations that:
Rely on technology to operate day to day
Want predictable support and costs
Need stronger security and system reliability
Prefer a strategic technology partner over a break-fix vendor
At Prysm, Managed IT Services are not just a support contract. We work as an extension of your organization, aligning technology decisions with your goals while reducing risk and improving long-term stability.
Our Co-Managed IT Services are designed for organizations that already have internal IT staff but need additional support, coverage, or specialized expertise. This model allows your team to stay in control while gaining access to Prysm’s tools, experience, and bench strength as needed. Co-Managed IT is sometimes referred to as CoMIT within the industry.
We work alongside your internal IT resources to fill gaps, reduce burnout, and provide support where it makes the most sense. That may include escalations, after-hours coverage, infrastructure management, cybersecurity oversight, or project execution. You choose how responsibilities are shared, and we adapt as your needs evolve.
Rather than replacing your team, Co-Managed IT enhances it. We integrate into your existing workflows, documentation, and standards, ensuring continuity and clarity instead of disruption. The result is stronger coverage, faster resolution times, and fewer single points of failure.
In practice, this approach gives your organization the flexibility to scale support without committing to additional full-time hires. It also provides access to a broader skill set that would be difficult or costly to maintain internally.
Co-Managed IT is a strong fit for organizations that:
Have internal IT staff but need additional capacity or expertise
Want backup coverage and escalation support
Are managing growth, transitions, or complex environments
Prefer collaboration over outsourcing their entire IT function
At Prysm, Co-Managed IT is a partnership model. We respect the role of your internal team while providing the reinforcement, perspective, and reliability needed to keep technology aligned with business goals.
Reliable communication is critical to how businesses operate, serve customers, and collaborate internally. Prysm provides modern business phone systems that are designed to be dependable, flexible, and easy to manage as your organization grows.
Our business phone solutions are built on cloud-based VoIP technology, allowing your team to make and receive calls from desk phones, mobile devices, and computers. This creates a consistent experience whether employees are in the office, remote, or on the move, without sacrificing call quality or reliability.
We handle the full lifecycle of your phone system, from design and implementation to ongoing management and support. This includes number porting, device provisioning, call flow configuration, and integration with your existing technology environment. The goal is a phone system that works seamlessly without becoming another system your team has to manage.
Because voice and IT are closely connected, our phone solutions are designed with security, uptime, and network performance in mind. We ensure your phone system is properly supported by your infrastructure, monitored for issues, and aligned with your broader technology strategy.
Business phone systems are a strong fit for organizations that:
Want a modern alternative to legacy phone systems
Support remote or hybrid employees
Need reliable call handling, voicemail, and routing features
Prefer a single partner for both IT and voice services
At Prysm, business phones are not treated as a standalone utility. They are part of a larger technology ecosystem that supports how your team communicates and how your business operates day to day.
