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  According to Symantec SMB, 50% of SMBs admit to having no backup and disaster recovery plan in place. 41% of those surveyed confessed that they had never even given much thought to implementing a disaster recovery or business continuity plan. If you are one of them, then you really need to think about whether you can afford the status quo. Answering these questions will help you decide.1. How often is employee productivity and customer accessibility or service stalled each day...

Ransomware and disaster recovery plansDisaster recovery is a basic element of good business continuity planning. Business continuity planning refers to the broad range of plans created so that a business–that includes contact centers–can continue to be operational no matter what negative event might occur. Business continuity planning addresses severe, catastrophic events, loss of the CEO, director, or other principals in the organization, severe natural disasters that incapacitate a physical location, etc. Disaster recovery planning is one piece of this broad...

Ransomware attacks just keep increasing: Vet practices aren’t immuneThis cyberattack scheme isn't new, but it has become increasingly common over the past several years. Many of the viruses lurking out there steal data to be used for nefarious purposes. The goal has long been to access important financial and personal data that can be sold off. For example: credit card numbers that can be sold and used to buy things or social security numbers that can be sold to...

Have you been focusing on software packages and anti-virus tools to protect your data from hacking? That may not be enough, because it overlooks one of the biggest causes of security breaches. All of the security software and expertise in the world is useless if you or your employees don't remain vigilant about their behavior as it relates to hacking scams and data security. Human error remains the biggest cause of security breaches and data loss at almost all companies, large or...

Yes, today’s blog is about office phone systems. You have one. They are dull, necessary, and no one wants to deal with them. They need to be re-configured for new employees, they’re confusing, and the telco lines probably cost you more money than you'd like.Like everything else, office phone systems began transitioning to fully online/digital well over a decade ago. The proper term is “ Voice over Internet Protocol” or "VoIP." In a practical sense, it means that your phone...