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The cloud refers to using off site computing resources and storage to supplement or even replace the use of on-site/in-house resources. Instead of buying hardware and software to support your business, you are basically outsourcing this set of tasks.There are 4 benefits for the small firm and today we will look at the first 2.Elasticity - With onsite computing, if you need additional capacity you have no choice but to purchase that capacity in discrete steps, which means bearing the...

Recently, we talked about ways the cloud brings value, business protection, and economies of scale to the smaller firm that they could never achieve by themselves. Today, we look at a final benefit of the cloud.Protection against on-site disaster - If a disaster strikes your physical business location, on-site resources can be damaged, destroyed, or become inaccessible for a period of time. Even if it isn't a major disaster, if you have a failed server your business could be down...

Many small firms are pretty busy handling their own business, and don’t give much thought to what they would do if a natural disaster from a bad snowstorm to much worse hit their physical location and cut power, or physical access to the building. What if the equipment storing all of your data and software needed to run day to day operations became inaccessible? What would happen to your ability to continue to serve your clients or customers?Though we call...

Any business that stores customer payment information must comply with a number of state and federal regulations. The legal, healthcare, and financial sectors have a number of laws tailored specifically for them (such as HIPAA or CISPA). If you run almost any kind of professional practice or agency you probably have very specific data security requirements. Running afoul of these regulations puts you at risk for legal action and probably means that you have bad security in place.As a professional,...

Three responses after a Ransomware attackIf you are unfortunate enough to be the victim of a ransomware attack, there are basically only three options open to you. Ransomware is a type of computer virus that kidnaps your data and holds it hostage for money. It has become increasingly common; attacking governments and all manner of business as well as non-for profit institutions.Why is ransomware so nasty? Because it steals the most important thing your contact center possesses. Data. Worse,...